Vigilant Security Services has again proved our excellence in the quality of service we provide to our customer by succeeding with bright colors in our ACS (SIA’s Approved Contractor Scheme) and ISO9001-2008 assessments by the Chamber Certification Assessment Services Limited.
The auditor praised our efforts in maintaining excellent quality policy and procedures and appraised that “there has been significant improvement within all areas of management and operations activities” which is good news to our customers who are the prime beneficiary of our services.
The main areas of improvement being:
Officers’ training and professionalism
Assignment instructions meeting clients’ needs
Excellent feedback received during the past 12 months
Excellent procedures in place for responding to clients queries and quick response time
Minimised incidents and quick response time by the operations to any incidents