Support staff are an important extension of your brand. As the first person your customers meet, or the first voice they hear on the phone, Vigilant knows how important it is that they are friendly, skilled and helpful. We provide professional reception, mail room and helpdesk services to best represent you and your company.

We know how important it is that client-facing staff fit seamlessly into your business, so we recruit high calibre operatives, and train and vet them to ensure that they:

  • Effectively represent your brand
  • Offer professional and expert services to your team

Vigilant knows how crucial it is for you to be able to rely on a flexible and committed supplier that you can trust to provide an excellent service every time. We are dependable, innovative and dedicated, and so are the operatives we provide to work with you.

The demands placed on the workplace have changed rapidly in recent times; organisations are increasingly focusing on talent attraction and retention whilst facing pressure to reduce costs. The working environment therefore needs to support both these conflicting aims.

We have created a suite of Support Services to deliver a seamless, service-orientated workplace that treats our clients’ employees as customers. This means we can support productive working environments, where people enjoy working.

We bring a hotel-style approach – creating memorable service moments to employees and visitors alike. Our suite of support related services include reception, meeting room management, switchboard, mailroom, helpdesk, porterage and administration. Our experienced workplace experts are also able to guide and support you in enhancing the service experience and guest journey.

We create flexible and bespoke solutions that adapt to your changing needs, delivered by a team of highly skilled and engaged employees. We do this through empowering and supporting our employees to really understand their purpose and your needs.

Our front of house services are designed to extend your brand values to your visitors, callers and employees.

We pioneered the concept of hotel-style reception services in the corporate environment in the UK and Ireland.

We make the time to understand your organisation’s culture and identity. We take care of every aspect of the employee and customer journey, from service design to managing and employing the teams.

As a boutique corporate reception specialist, Vigilant Front of House provides a highly personal and bespoke approach to the way we deliver services. This means that our employees feel more like they are part of a family business, while our clients benefit from a highly engaged team and hands-on account management.